llms.txt snapshot

# Delight AI

## Pages

- [Home Delight AI](https://delight.ai/): Delight.ai: Agent-as-a-Service delivering omnichannel AI concierges with memory, autonomous resolution, Trust OS oversight, industry tuning, enterprise integrations, and measurable scale.
- [Builder](https://delight.ai/builder): Build and manage omnichannel AI agents with persona, knowledge, actionbooks, safeguards, testing, monitoring, and deployment.
- [Omnipresent](https://delight.ai/omnipresent): Delight.ai's omnipresent AI agent maintains persistent cross-channel memory, proactively engages customers, and autonomously resolves complex cases with AMP, Trust OS, and For You Conversations.
- [Voice](https://delight.ai/voice): AI-driven outbound and inbound voice agent platform that proactively calls customers, personalizes conversations via memory, and provides observability, compliance, and scale.
- [Integrations](https://delight.ai/integrations): Integrations for delight.ai connecting AI agents to major customer-support platforms (Salesforce, Zendesk, ServiceNow, etc.) for knowledge training and AI-to-human handoffs.
- [Enterprise Grade](https://delight.ai/enterprise-grade): Checklist and key questions to evaluate enterprise-grade AI agents, focusing on observability, testing, infrastructure, governance, and Delight.ai capabilities.
- [Request a walkthrough](https://delight.ai/contact-sales): Delight AI: personalized, enterprise-ready customer support that remembers users, boosting delight, accuracy, uptime, and operational readiness.
- [Contact thank you](https://delight.ai/contact-sales/thank-you): Scheduling options and customer case studies with linked images for Norse Atlantic Airways, hipages, Lotte Homeshopping, and gther.
- [AI Copilot](https://delight.ai/desk/ai-copilot): Desk Copilot: AI assistant that drafts contextual, on-brand support replies, surfaces knowledge, and speeds agents to improve customer satisfaction and reduce response time.
- [Retail](https://delight.ai/industries/retail): Retail-focused AI agent platform delivering personalized discovery, checkout and post-purchase support with observability, enterprise-grade security, and measurable ecommerce results.
- [B2B](https://delight.ai/industries/b2b): Enterprise-grade AI agents for B2B support: proactive onboarding, complex issue resolution, observability (Trust OS), security, measurable outcomes, and integrations to reduce churn and scale CX.
- [On-demand](https://delight.ai/industries/on-demand): AI-driven, always-on support platform delivering proactive, scalable, compliant real-time assistance for customers, couriers, and merchants with Trust OS observability and enterprise-grade reliability.
- [Travel and hospitality](https://delight.ai/industries/travel-and-hospitality): AI-powered travel and hospitality agent that personalizes guest journeys from inspiration to rebooking, provides proactive assistance, boosts revenue, reduces costs, and runs on Trust OS.
- [Healthcare](https://delight.ai/industries/healthcare): AI care coordinator streamlining patient scheduling, check-in, insurance, prescriptions, and follow-up with HIPAA-compliant Trust OS, multilingual support, integrations, and measurable outcomes.
- [Financial Services](https://delight.ai/industries/financial-services): Enterprise-grade financial AI agent for compliant customer engagement, onboarding, fraud prevention, and revenue growth with observability, auditability, and scalable operations.
- [AWS marketplace - (Paid LP)](https://delight.ai/form/ai-agent-aws): AI customer service platform for AWS-scale, offering omnichannel AI agents, enterprise-grade compliance, fast deployment, and consumption-based pricing.
- [AI Agent](https://delight.ai/form/ai-agent): AI customer service platform built on Trust OS to personalize at scale, integrate with enterprise stacks, and deliver reliable, transparent AI concierges.
- [AI agents for CX](https://delight.ai/form/ai-agent-cx): Enterprise-grade omnichannel AI customer service platform (80% resolution, SOC2/GDPR/HIPAA) that automates support across channels with a no-code workspace and scalable integrations.
- [AI Agent vs Chatbot](https://delight.ai/form/ai-agent-vs-chatbot): Omnichannel AI agent resolving customer issues with memory, context, enterprise governance, Trust OS, and continuous improvement across chat, voice, SMS, and email.
- [ROI Calculator](https://delight.ai/tools/roi-calculator): ROI calculator estimating delight.ai AI agent cost savings, agent reduction, and Sendbird Desk seat-fee impact for short- and long-term ROI.
- [AI agent platform](https://delight.ai/ai-agent): AI agent platform for enterprises delivering omnichannel, proactive, memory-enabled customer service agents with enterprise-grade security, integrations, and tools for building, testing, and monitoring.
- [Capabilities - Agent memory platform (AMP)](https://delight.ai/agent-memory-platform-amp): Agent Memory Platform builds evolving customer memory from conversations and CRM to personalize AI interactions and drive business outcomes with secure, scalable enterprise infrastructure.
- [Capabilities - Trust OS](https://delight.ai/trust-os): Trust OS: observability, oversight, and control to build, test, and deploy responsible AI agents with staging, monitoring, kill-switches, and zero-touch improvement.
- [Capabilities - For you conversations (FYC)](https://delight.ai/for-you-conversations-fyc): Hyper-personalized AI concierge using AMP, Omnipresence, and Trust OS to deliver contextual, cross-channel customer experiences and enterprise-grade security.
- [Spark waitlist confirmation](https://delight.ai/spark-thank-you): Waitlist confirmation for Delight Spark with customer case-study thumbnails and links; team will confirm your spot via email.
- [Thank you page | Webinar registration](https://delight.ai/webinar-thank-you): Confirmation page for delight.ai webinar with confirmation message and linked customer case-study thumbnails.
- [Desk product page](https://delight.ai/desk): AI-native helpdesk combining ticketing, AI Copilot, knowledgebase, automation, migration, and human handoff, free per seat.
- [Industries](https://delight.ai/industries): Branded AI concierge platform (delight.ai) delivering memory-driven personalization, omnichannel voice, Trust OS governance, enterprise integrations, metrics, customer case studies, and FAQs.
- [Form](https://delight.ai/form): Branded AI concierge platform offering memory-driven personalization, omnichannel continuity, Trust OS oversight, enterprise reliability, and integrations for proactive customer engagement.
- [AI Readiness Assessment](https://delight.ai/tools/ai-readiness-assessment): AI readiness self-assessment: 10-question survey measuring team alignment and readiness with per-question options and scoring.
- [AI Readiness Assessment Results](https://delight.ai/ai-readiness-assessment-results): AI readiness gaps: alignment, cross-functional collaboration, structured knowledge, centralized data, clear use cases, SOPs, metrics, integrations, security, and CX prioritization.
- [AI Readiness](https://delight.ai/tools/ai-readiness-intro): Quick 10-question AI readiness assessment for CX teams measuring strategy, data, workflows, governance, and prioritized use cases; includes scoring and next steps.
- [Thank you - Event registration](https://delight.ai/registration-thank-you): Invitation confirmation and featured customer case studies with images and links.
- [delight.ai vs Decagon](https://delight.ai/compare/decagon-vs-delight): Delight.ai vs Decagon: side-by-side comparison highlighting persistent Agent Memory, proactive revenue features, governance, channels, scale, and recommended use cases.
- [delight.ai vs Sierra](https://delight.ai/compare/sierra-vs-delight): Competitive comparison showing how Delight.ai’s unified CX platform, Trust OS governance, team ownership, and native Desk differ from Sierra’s ticket-focused AI overlay.
- [AI Customer service (CS)](https://delight.ai/ai-customer-service): AI customer service platform that automates ticket resolution with Actionbooks, integrates with existing helpdesk tools, provides observability/oversight/control, and delivers ROI via deflection and AI-human handoffs.
- [AI Customer Experience Platform](https://delight.ai/ai-customer-experience-platform): AI CX platform with persistent customer memory, omnichannel concierge, human-AI integration, Trust OS security, and analytics to personalize and retain customers.
- [On-demand video demo page](https://delight.ai/demo-request): Interactive demo and product overview with video chapters, feature cards, and links for delight.ai's conversational AI platform.
- [Retail AI agent brand CX](https://delight.ai/brand-cx-retail): AI concierge platform that builds brand-specific, proactive customer relationships using memory, integrations, and brand judgment to create lifelong fans.
- [Travel AI agent brand CX](https://delight.ai/brand-cx-travel): AI concierge platform that personalizes hotel guest experiences with memory, brand-encoded rules, lifetime-value metrics, stack integration, and human-in-the-loop control.
- [delight.ai vs Fin](https://delight.ai/compare/fin-vs-delight): Enterprise-grade Delight.ai vs Fin (Intercom): persistent memory, response-level governance, predictable pricing, and personalization for large-scale support.
- [Autonomous agent steward](https://delight.ai/autonomous-agent): Agent Steward coordinates sub-agents across channels and systems to autonomously resolve complex customer issues end-to-end with auditability, approval gates, and graduated autonomy.
- [AI Readiness Assessment | Spark](https://delight.ai/ai-readiness-assessment-spark): AI Readiness Assessment: 10-question checklist evaluating cross-functional teams and providing a personalized readiness score and recommendations.
- [delight.ai vs Ada](https://delight.ai/compare/ada-vs-delight): Delight.ai: full AI-native agent platform with persistent cross-channel memory, built-in governance, predictable enterprise pricing, and native Sendbird Desk; Ada: session-based, consumption-priced ticket-deflection.
- [delight.ai vs Cresta](https://delight.ai/compare/cresta-vs-delight): Delight.ai vs Cresta: contrasts Delight.ai's persistent memory, omnichannel native stack, proactive outreach, Trust OS governance, and Sendbird Desk helpdesk versus Cresta's session-scoped CCaaS focus.
- [Spark exclusive offer](https://delight.ai/spark-exclusive): Book a demo with delight.ai to claim a free Proof of Value (up to $25k) using memoryCapture personalization, omnichannel continuity, and transparent enterprise AI controls.
- [AI Index](https://delight.ai/reports/ai-index): 2026 Delight AI Index: US consumer adoption, trust pillars, five key insights, industry benchmarks, and guidance to build accountable AI customer experience.
- [Spark 2026 Recordings](https://delight.ai/spark-2026-video): Delight Spark 2026 session video index with timestamps, image, and links to contact sales and learn about the autonomous-agent product.
- [Travel & Hospitality](https://delight.ai/industries/travel-hospitality): AI agent platform for travel and hospitality delivering fast, multilingual, enterprise-safe support that reduces resolution time, personalizes guest experiences, and scales peak-season operations.
- [Travel & Hospitality - Alaska Air](https://delight.ai/travel-hospitality-alaska-air): AI-powered passenger support for Alaska Air: personalized, action-oriented Delight AI handling loyalty, rebooking, upgrades, disruptions, and HawaiianMiles conversion.
- [Travel & Hospitality - Southwest](https://delight.ai/travel-hospitality-southwest): Delight provides agentic AI to resolve Southwest passenger support across chat, voice, and app—automating refunds, rebooking, loyalty, and proactive assistance to eliminate hold times.
- [LTV landing page](https://delight.ai/form/lifetime-value): Delight turns live customer intent into lifetime value via an Agent Memory Platform, For You Conversations, omnichannel threads, and AI-driven, context-aware actions to boost retention and revenue.
- [Complex CS landing page](https://delight.ai/form/multi-party-cs): Orchestrates AI-human coordination for complex, multi-party customer cases—handling disruptions, disputes, policy exceptions, approvals, and system learning.
- [The AI Permission Curve](https://delight.ai/tools/ai-permission-curve): Five-stage AI Permission Curve showing consumer trust stages (Answer, Remembers, Recommends, Acts with Approval, Acts Autonomously), 2026 survey findings, trust design principles, and a deployment worksheet.
- [Avoca vs Delight](https://delight.ai/compare/avoca-vs-delight): Delight.ai — post-booking home services AI handling bookings, contractor coordination, exception management, and persistent omnichannel customer engagement with ServiceTitan/Housecall Pro integration.
- [Field Services](https://delight.ai/industries/field-services): Coordinates parts, OEM, tech, and clients to resolve stalled field jobs autonomously, protect SLAs, and log every action under enterprise rules.
- [Logistics and supply chain](https://delight.ai/industries/logistics-and-supply-chain): End-to-end AI for freight exception management: instant tenders, check-calls, claims, audit trail, escalations, and TMS/communication integrations to protect margin.
- [Home services and warranty](https://delight.ai/industries/home-services-and-warranty): Delight AI automates home service intake, booking, contractor coordination, parts and warranty tracking via simultaneous voice+SMS and an autonomous Agent Steward.
- [Delight Security](https://delight.ai/security): Overview of Delight's security: internal controls, enterprise reliability, data residency, advanced controls, compliance, and security resources for customers and partners.
- [Zendesk to Delight Desk migration](https://delight.ai/zendesk-migration-desk): One-click Zendesk→Delight Desk migration: preserves tickets, KB, macros, URLs and history; AI pre-trained day one; no seat fees; human-in-loop; unified chat, email, and voice.
- [Zendesk migration wizard](https://delight.ai/zendesk-migration-wizard): Preview and migrate Zendesk: connect account, scan tickets, knowledge base, and AI Actionbooks, review findings, then prepare full migration to Delight.
- [RFP Template for Choosing an AI Customer Experience Platform](https://delight.ai/tools/ai-cx-platform-rfp-template): RFP template to evaluate AI customer experience platforms with a structured framework to align teams and decide confidently.
- [Agent steward - On-demand video demo page](https://delight.ai/steward-demo-request): Demo showing Agent Steward autonomously resolving customer issues end-to-end across chat, voice, SMS, drivers, restaurants, and systems.
- [Careers](https://delight.ai/careers): Careers at Delight.ai: mission, values, benefits, global offices, hiring approach, and current job openings (none listed).
- [Paid LP - Zendesk to Delight Desk migration](https://delight.ai/zendesk-migration-desk-lp): One-click Zendesk-to-Delight Desk migration: preserve tickets, KB, macros, URLs, and history; free seats, AI pre-trained on day one, and a read-only preview before switching.
- [Event gift 'thank you' confirmation](https://delight.ai/gift-thank-you): Confirmation message plus linked delight.ai customer case studies with images.
- [Candidate Experience](https://delight.ai/careers/candidate-experience): Overview of Sendbird's AI-first hiring process, evaluation criteria, AI use policy, interview stages, and accessibility accommodations.
- [delight.ai vs Netic](https://delight.ai/compare/netic-vs-delight): Comparison of Netic vs Delight.ai: Delight.ai books fast, confirms dispatch live, coordinates multi-party cases across voice/SMS/chat/email, and manages post-booking lifecycle with AMP and Trust OS.
- [Inside The Build](https://delight.ai/careers/inside-the-build): Inside Sendbird: how an AI-native culture, four guiding rules, tooling, and cross-functional examples enable teams to build, ship, and automate work quickly.
- [aIndustry Blueprint - Retail](https://delight.ai/industry-blueprint-retail): No content provided; document is empty and requires input.
- [Dynamic account page](https://delight.ai/dynamic-account-page): Delight AI: end-to-end voice+SMS automation for home repairs—intake, booking, routing, rescheduling, parts tracking, claims sync, and integrations to close every repair without handoffs.
- [Analytics landing page](https://delight.ai/analytics): Analytics dashboard providing real-time conversation insights, flagged message detection, exports, and conversational AI agent queries for root cause, integrated with AMP, Trust OS, and Agent Steward.
- [Retell AI vs. delight](https://delight.ai/retell-vs-delight): Compare Retell AI's voice-only developer platform with Delight.ai's omnichannel CX platform offering memory, governance, proactive outreach, and per-resolution pricing.
- [Zendesk demo video](https://delight.ai/zendesk-demo): One-click Zendesk migration demo with video chapters, contact-sales and learn-more links, and instructions to convert tickets into Actionbooks.
- [Privacy Notice](https://delight.ai/privacy): Overview: Sendbird's privacy practices — data collection, processing, disclosures, user rights, security, retention, transfers, SDK data, and contact information.
- [Delight.ai vs Zendesk](https://delight.ai/compare/zendesk-vs-delight): Compare Delight.ai vs Zendesk: AI-native platform with persistent customer memory, native helpdesk, Trust OS governance, predictable pricing, migration tools, and when to choose each platform.
- [Zendesk pricing:  what you'd actually pay](https://delight.ai/tools/zendesk-pricing-calculator): Compare Delight vs Zendesk pricing based on team size and ticket volume, see estimated savings, reasons to switch, and FAQs.

## Seasons & Events

- [Seasons & Events index](https://delight.ai/season-events/llms.txt): full list of 14 pages

## Resources

- [Resources index](https://delight.ai/resources/llms.txt): full list of 24 pages

## Product Updates

- [Product Updates index](https://delight.ai/product-updates/llms.txt): full list of 62 pages

## Blog

- [Expert guides on improving CX with AI agents](https://delight.ai/blog): Collection of Delight.ai blog navigation, popular AI-for-CX articles, case studies, and call-to-action to contact sales.

## Blog Posts

- [Blog Posts index](https://delight.ai/blog-posts/llms.txt): full list of 117 pages

## Customers Index

- [Our customers](https://delight.ai/customers): Customer stories and latest BJ's case study showcasing client success, case-study links, and a call-to-action to contact sales.

## Customers

- [Norse Atlantic Airways & delight.ai: Architecting the AI workforce no airline has ever seen](https://delight.ai/customers/norse-atlantic-airways): Norse Atlantic Airways and delight.ai built Freya and an AI Agent Manager role to transform support into AI operations, increasing containment and enabling revenue-aware customer experiences.
- [What powers Australia’s #1 marketplace: The hipages story of keeping tradies moving](https://delight.ai/customers/hipages): Case study: hipages unified marketplace communications and support with Sendbird Chat, delight.ai, and Salesforce Connector to speed service and streamline tradie workflows.
- [Lotte Homeshopping partners with Anthropic and delight.ai to scale retail](https://delight.ai/customers/lotte-homeshopping): Case study: Lotte Homeshopping uses delight.ai and Anthropic Claude 3.5 Sonnet to automate QA, reduce manual inquiries, accelerate fashion launches, and scale enterprise-grade AI.
- [gther transforms event registration with delight.ai](https://delight.ai/customers/gther): gther integrated delight.ai’s GeniePT into its Sendbird-powered event platform to automate registration chats, boost conversions, and surface analytics for event managers.
- [AllAthlete democratizes athletic recruiting with delight.ai](https://delight.ai/customers/allathlete): AllAthlete used delight.ai to build reliable AI recruitment chatbots, improving communication, engagement, moderation, and replacing a failing GetStream chat.
- [How Hanssem—South Korea's furniture icon—leapfrogged into the always-on customer experience era](https://delight.ai/customers/hanssem): Hanssem partnered with delight.ai to deploy an always-on AI agent, doubling resolution rates, reducing human transfers, and achieving 90%+ accuracy through iterative Trust OS governance.
- [Mixpanel x delight.ai: When support knows who you are](https://delight.ai/customers/mixpanel): Mixpanel used delight.ai to enable context-aware support that authenticates users, automates triage, and drives adoption and growth.
- [How Dr. Cool Services uses voice AI to answer every call when Vegas hits 115°F](https://delight.ai/customers/dr-cool-services): How Dr. Cool uses bilingual voice AI to answer every call, triage urgency, and book appointments end-to-end during Las Vegas heatwaves.
- [How BJ’s is improving members’ digital experience with help from Bev](https://delight.ai/customers/bjs): BJ’s uses Bev, an AI shopping assistant by delight.ai, to unify personalized product discovery, coupon intelligence, membership guidance, and support across the digital member journey.

## Product Release

- [Product Release index](https://delight.ai/product-release/llms.txt): full list of 1 pages

## Glossary

- [AI Learning Center](https://delight.ai/glossary): Overview of AI types, technologies, concepts, interactions, and terminology with brief descriptions and links to in-depth glossary entries.

## Glossary Posts

- [Glossary Posts index](https://delight.ai/glossary-posts/llms.txt): full list of 45 pages